TERMS & POLICIES – NK COLLECTIONS

Last Updated: May 21, 2026

Thank you for shopping with NK COLLECTIONS. By placing an order through our store, you agree to the following terms and policies.

1. GENERAL TERMS OF SALE

Legal Business Name: NK COLLECTIONS
Trade Name / Brand: Aura NK

Owner: Naomie Dimina Kibambo
Address: Available upon request
Email: aurank13@gmail.com
Business Registration Number: 1001247576

Products

All products displayed on aurank.ca are offered subject to availability. We strive to ensure that product descriptions, images, and specifications are as accurate as possible.

Pricing

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated. Shipping fees and applicable taxes are calculated at checkout.

Orders

An order confirmation email will be sent once payment has been successfully processed. NK COLLECTIONS reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, unavailable inventory, or incomplete customer information.

Payment Methods

Payments are securely processed through:

  • Shopify Payments
  • PayPal
  • Major Credit & Debit Cards

2. SHIPPING POLICY

Shipping Destinations

We currently ship throughout Canada and selected international destinations.

Processing & Delivery Times

Order Processing: 1–3 business days

Estimated Delivery Times:

  • Canada: 3–7 business days
  • United States: 5–10 business days
  • International: 7–21 business days

Delivery times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or peak seasons.

Shipping Carriers

Orders may be shipped using:

  • Canada Post
  • Chit Chats
  • Other trusted shipping partners

Shipping Costs

Shipping rates are automatically calculated at checkout based on destination, package weight, and dimensions.

Promotional free shipping offers may be available during special events and campaigns.

3. RETURN & REFUND POLICY

Customers may request a return within 7 days of receiving their order.

Return Eligibility

Returned items must:

  • Be unused and in original condition
  • Include original packaging
  • Show no signs of wear or damage

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items
  • Personalized or custom-made products
  • Gift cards

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error made by NK COLLECTIONS.

Return instructions and the return address will be provided via email upon approval of the return request.

Refunds

Approved refunds will be issued to the original payment method within 7–10 business days after the returned item has been received and inspected.

For return requests, please contact:

aurank13@gmail.com

4. PRIVACY POLICY

NK COLLECTIONS is committed to protecting your personal information.

Any information collected during the ordering process is used solely for:

  • Processing orders
  • Customer support
  • Shipping and delivery
  • Improving our services

We do not sell, rent, or share customer information with third parties except where necessary to process payments, fulfill orders, or comply with legal obligations.

5. CONTACT INFORMATION

Aura NK – NK COLLECTIONS
Website: aurank.ca
Email: aurank13@gmail.com
Business Registration Number: 1001247576