Refund policy

Refund & Return Policy – Aura NK

Last updated: May 21, 2026

At Aura NK, we want you to be satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

Personalized Products

Because many of our products are personalized or made to order, personalized items are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or there is an error made by Aura NK.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at nkcollections50@gmail.com.

Please include:
- Your full name
- Your order number
- Photos of the damaged or defective item
- A short description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund depending on the situation.

Non-Personalized Items

For non-personalized items, return requests must be made within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging.

Return Shipping Fees

Return shipping fees are the responsibility of the customer unless the return is due to a mistake made by Aura NK or a damaged/defective item.

Non-Returnable Items

The following items cannot be returned:
- Personalized or custom-made products
- Sale or promotional items
- Used or damaged items not caused by Aura NK

Refunds

Approved refunds will be issued to the original payment method within 7 to 10 business days after we receive and inspect the returned item.

Return Address

The return address will be provided by email once your return request has been approved.

Contact

For any return or refund request, please contact us at:
Aurank13@gmail.com